Incident Liaison Officer - Scotland Transerv

Incident Liaison Officer

Posted 3 months ago

Reports to:

Control Room Manager

Job Role:

  • To direct and record incident response and winter service activities from within the Netwok Control Room and assist the Network Management team in the execution of their duties




  • Deployment of TRISS crews  
  • Deployment of ISU resources  
  • Raising and closing Operations Instrucitons  
  • MART liaison/attendance  
  • Winter Service Duty Officer  
  • Liaison with, and support, to traffic and roadspace coordination team
People & Communication
  • Effective liaison with third parties  
  • Dealing with customer complaints  
  •  Social media
Health & Safety
  • Compliance wth relevant Health and Safety legislation
  • Adherence to Risk Assessments and Method Statements
  • Take Care reporting and interventions
Principal Outcomes:
  • TRISS responses within timescale
  •  ISU resources mobilised to attend within timescales  
  • Winter service performance indicators met  
  • Accurate records maintained  
  • Network disruption minimised
  • Timely and accurate input into IRIS

The Following Personal Qualities/ Experience are Essential:

  • Significant experience of working in a Control Room environment
  • Experience of incident management
  • IT competency
  • Effective communication skills
  • Allocating and managing resources
  • Use of Airwave
  • Use of IRIS
  • Self-motivated and able to work with little or no supervision
  • Experience of winter service monitoring
  • Knowledge of the Trunk Road network
  • Flexible
  • Team player

The following qualities/experience are desirable:

  • Driving licence  
  •  Participation in Multi-Agency Response Team
  • Knowledge of Standard Incident Diversion Routes

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